Summary: We collect only the data we need to deliver our service. We do not sell your data. You can request deletion at any time. This policy applies to all users of our website and services.
1. Who we are
Landlord Safety Hub ("we", "us", "our") is the data controller for personal data collected through this website and our services. We are registered in England and Wales.
Contact: info@landlordsafetyhub.co.uk | 020 8819 7554
2. Data we collect
Information you provide directly
- Name, email address, phone number (when booking or contacting us)
- Property address(es) for service delivery
- Payment information (processed securely via our payment provider — we do not store card details)
- Communications you send us via email, phone or our contact form
Information collected automatically
- IP address and browser type (for security and analytics)
- Pages visited and time spent on site (via cookies, with your consent)
- Device type and operating system
3. How we use your data
- To book and deliver safety inspection services at your property
- To send booking confirmations, appointment reminders and digital certificates
- To send renewal reminders for expiring certificates (you can opt out at any time)
- To improve our website and services through analytics
- To comply with our legal obligations as a regulated trade service
- To respond to enquiries and provide customer support
4. Legal basis for processing
We process your personal data under the following legal bases (UK GDPR, Article 6):
- Contract: Processing necessary to perform the service you have booked
- Legal obligation: Where we are required to retain records (e.g. HMRC, regulated trade requirements)
- Legitimate interest: Renewal reminders, fraud prevention, service improvement
- Consent: Marketing emails and non-essential cookies (you can withdraw consent at any time)
5. Cookies
We use cookies on this website. When you first visit, you will be asked to accept or decline non-essential cookies via our cookie banner.
Essential cookies
Required for the website to function. Cannot be disabled. These include session cookies and security tokens.
Analytics cookies (consent required)
We use Google Analytics (or equivalent) to understand how visitors use our site. These cookies collect anonymous data about page views and behaviour. No personally identifiable information is collected through analytics cookies.
You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site, or by contacting us directly.
6. Sharing your data
We do not sell your personal data. We share data only where necessary:
- Service delivery: Our engineers receive your name, phone number and property address to complete booked inspections
- Payment processing: Our payment provider processes transactions securely (they are GDPR compliant)
- Analytics: Anonymous, aggregated data only — no personal details shared
- Legal requirement: We may disclose data if required by law or in response to valid legal process
All third-party service providers are required to process data in accordance with UK GDPR.
7. Data retention
We retain your data for as long as necessary to provide our services and comply with legal obligations:
- Booking and certificate records: 7 years (legal and regulatory requirement)
- Marketing preferences: Until you unsubscribe or request deletion
- Analytics data: 26 months (standard Google Analytics retention)
- Contact enquiries: 2 years
8. Your rights
Under UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Ask us to correct inaccurate data
- Erasure: Request deletion of your data (subject to legal retention requirements)
- Restriction: Ask us to limit how we process your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at info@landlordsafetyhub.co.uk. We will respond within 30 days.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All data is transmitted using SSL/TLS encryption. Access to personal data is restricted to staff who need it to perform their role.
For any questions about this privacy policy or how we handle your data, please contact:
Landlord Safety Hub
Email: info@landlordsafetyhub.co.uk
Phone: 020 8819 7554
London, United Kingdom
This policy was last updated on 1 May 2026. We will notify you of any material changes by email or via a prominent notice on our website.
